Privacy policy
THIS WEBSITE & ASSOCIATED ELECTRONIC COMMUNICATIONS ARE OPERATED & OWNED BY THE SURF MEAL CO. THE SURF MEAL CO OPERATES WWW.SURFMEAL.COM.AU AS WELL AS SUB-DOMAINS LOCATED AT WWW.INSTAGRAM.COM/THESURFMEALCO & WWW.FACEBOOK.COM/THESURFMEALCO. ALL THESE WEBSITES, MOBILE & TABLET SITES ARE REFERRED TO AS THE ‘WEBSITES’ IN THIS PRIVACY POLICY.
THIS PRIVACY POLICY WAS LAST UPDATED ON 3RD APRIL 2017.
THIS POLICY HAS BEEN PRODUCED WITH REFERENCE TO THE GUIDELINES SET OUT BY THE OFFICE OF THE FEDERAL PRIVACY COMMISSIONER, AUSTRALIA. FOR MORE INFORMATION VISIT WWW.PRIVACY.GOV.AU. WE WILL ONLY COLLECT, USE, DISCLOSE & MANAGE THIS INFORMATION IN ACCORDANCE WITH THESE GUIDELINES & THIS PRIVACY POLICY.
PURPOSE OF THIS POLICY
THIS PRIVACY POLICY APPLIES TO THE COLLECTION, USE, DISCLOSURE, & MANAGEMENT OF INFORMATION BY THE SURF MEAL CO, INCLUDING PERSONAL INFORMATION COLLECTED VIA OUR WEBSITES.
BY USING THE WEBSITES, SUBSCRIBING, CONTACTING, PURCHASING, &/OR RECIEVING THE SURF MEAL CO SUPPORT AND PRODUCTS, YOU ARE TAKEN TO HAVE READ & AGREED TO THE COLLECTION, USE, DISCLOSURE & MANAGEMENT OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.
THIS PRIVACY POLICY APPLIES TO ALL PERSONS WHO INTERACT WITH US, INCLUDING THOSE WHO ARE ADVERTISERS, REPRESENTED BRANDS, &/OR SUBSCRIBERS TO OUR GOODS OR SERVICES & REGISTERED & UNREGISTERED USERS OF THE SURF MEAL CO SERVICES.
WE RESERVE THE RIGHT TO MAKE CHANGES TO OUR PRIVACY POLICY WHEN REQUIRED. PLEASE REFER TO THE DATE OF WHEN THE POLICY WAS LAST UPDATED. THE UPDATED POLICY WILL BE EFFECTIVE IMMEDIATELY AFTER IT IS POSTED ON OUR WEBSITES. WE WILL ALERT YOU TO SUCH CHANGES BY UPDATING THE PRIVACY SECTION OF OUR WEBSITE, & ENCOURAGE YOUR TO CHECK THIS PAGE REGULARLY.
COLLECTION
YOU MAY VISIT OUR WEBSITES ANONYMOUSLY. YOU DO NOT HAVE TO TELL US WHO YOU ARE, OR REVEAL ANY PERSONAL IDENTIFIABLE INFORMATION TO US. THE SURF MEAL CO DEFINES ‘PERSONAL IDENTIFIABLE INFORMATION’ AS (BUT NOT LIMITED TO) ANY SPECIFIC DATA THAT DISCLOSES YOU AS AN INDIVIDUAL, SUCH AS YOUR NAME, AGE, E-MAIL ADDRESS, MAILING ADDRESS, PHONE NUMBER, BILLING & SHIPPING INFORMATION &/OR CREDIT CARD INFORMATION.
WE DO NOT COLLECT SENSITIVE INFORMATION. ‘SENSITIVE INFORMATION’ IS DEFINED AS RACIAL OR ETHNICITY INFORMATION, POLICITCAL OPINIONS OR ASSOCIATIONS, CRIMINAL RECORDS OR HEALTH INFORMATION.
WHEN VISITING OUR WEBSITES, OUR SERVERS AUTOMATICALLY RECORD BASIC INFORMATION. THE SURF MEAL CO DEFINES ‘BASIC INFORMATION’ AS DATA ABOUT USAGE, SUCH AS THE TYPE OF INTERNET BROWSER AND OPERATING SYSTEM YOU ARE USING, THE DATE, TIME & DURATION OF YOUR VISIT, & THE PAGES YOU VIEWED. THIS BASIC INFORMATION IS ANONYMOUS & DOES NOT IDENTIFY YOU AS AN INDIVIDUAL. IT WILL NOT BE COMBINED WITH PERSONAL IDENTIFIABLE INFORMATION. THIS BASIC INFORMATION IS COLLATED & ANALYSED TO ALLOW THE SURF MEAL CO TO BETTER UNDERSTAND YOU & HOW OUR WEBSITES ARE BEING UTILISED.
AT TIMES OUR WEBSITES WILL USE ‘COOKIES’. A COOKIE AUTOMATICALLY ASSIGNS YOU A UNIQUE USER ID OR A SESSION ID. A COOKIE, BY ITSELF, CANNOT BE USED TO IDENTIFY AN INDIVIDUAL. IT IDENTIFIES YOUR COMPUTER TO OUR SERVERS WHEN YOU VISIT OUR WEBSITES. IT WILL NOT BE COMBINED WITH YOUR PERSONAL IDENTIFIABLE INFORMATION. AT ANY TIME, YOU ARE ABLE TO SET YOUR BROWSER TO NOTIFY YOU &/OR REFUSE THE USE OF COOKIES.
AS NECESSARY, THE SURF MEAL CO COLLECTS PERSONAL IDENTIFABLE INFORMATION FROM YOU WHEN YOU:
o REGISTER, INTERACT &/OR FOLLOW OUR WEBSITES,
o SUBSCRIBE TO RECIEVE NEWSLETTERS &/OR ALERTS,
o CONTRIBUTE MATERIAL ON OUR WEBSITES,
o RESPOND TO SURVEYS OR RESEARCH,
o PARTICIPATING IN PROMOTIONS & COMPETITIONS ON OUR WEBSITES,
o CONTACT US OR OUR SERVICE PROVIDERS FOR ANY REASON INCLUDING, BUT NOT LIMITED TO, REPORTING A PROBLEM WITH THE WEBSITES, REQUEST FURTHER SERVICES, OR SEEK ASSISTANCE,
o APPLY FOR A POSITION OF EMPLOYMENT WITH US, &/OR
o PURCHASE SURF MEAL CO PRODUCTS &/OR SERVICES.
IF YOU DO NOT PROVIDE US WITH IDENTIFIABLE INFORMATION, THEN THE SURF MEAL CO WILL BE UNABLE TO SUPPLY TAILORED INFORMATION OR SERVICES.
YOU ACKNOWLEDGE THAT ANY PERSONAL IDENTIFIABLE INFORMATION THAT YOU PROVIDE TO THE SURF MEAL CO IS YOUR OWN INFORMATION &/OR INFORMATION WHICH YOU HAVE BEEN AUTHORISED TO PROVIDE US WITH.
USE & DISCLOSURE
THE INFORMATION WE COLLECT FROM YOU (PERSONAL IDENTIFIABLE INFORMATION &/OR BASIC INFORMATION) MAY BE USED IN THE FOLLOWING WAYS:
o TO VERIFY YOUR IDENTITY,
o TO ENABLE US TO COMMUNICATE WITH YOU VIA E-MAIL, PHONE, POST &/OR IN ANY OTHER LAWFUL MANNER,
o TO PROCESS BILLING & SHIPPING TRANSACTIONS,
o DEVELOP & IMPROVING OUR WEBSITES & SERVICES BY OBTAINING FEEDBACK ABOUT WHO IS USING OUR WEBSITES & WHAT THEY ARE INTERESTED IN, &/OR
o CUSTOMISATION OF OUR CONTENT, REPRESENTED BRANDS, ADVERTISMENTS & MARKETING.
THE E-MAIL ADDRESS YOU PROVIDED FOR ORDER PROCESSING MAY BE USED TO SEND YOU INFORMATION & UPDATES PERTAINING TO YOUR ORDER.
WE WILL NOT INTENTIONALLY DISCLOSE ANY PERSONAL IDENTIFABLE INFORMATION. YOUR INFORMATION, WHETHER PERSONAL IDENTIFIABLE INFORMATION OR BASIC INFORMATION, WILL NOT BE SOLD, EXCHANGED, TRANSFERRED, OR GIVEN TO ANY OTHER THIRD PARTY FOR ANY REASON WHATSOEVER, WITHOUT YOUR CONSENT.
YOUR PERSONAL IDENTIFIABLE INFORMATION WILL BE PROVIDED TO A THIRD PARTY ONLY WHEN:
o YOUR CONSENT TO SUCH DISCLOSURE IS PROVIDED,
o WE ARE AUTHORISED TO DO SO BY LAW,
o WE REASONABLY BELIEVE THERE IS A THREAT TO SOMEONE’S LIFE OR HEALTH, &/OR
o OUR WEBSITE OR BUSINESS IS SOLD TO, OR MERGED WITH ANOTHER ENTITY.
PROTECTION
ANY INFORMATION PROVIDED TO THE SURF MEAL CO (BOTH PERSONAL IDENTIFIABLE INFORMATION & BASIC INFORMATION) IS STORED & HELD UNDER GENERALLY ACCEPTABLE STANDARDS OF TECHNOLOGY & OPERATIONAL SECURITY IN ORDER TO PROTECT THIS INFORMATION FROM LOSS, MISUSE, ALTERATION, OR DESTRUCTION. ONLY A LIMITED NUMBER OF AUTHORISED PERSONNEL ARE PROVIDED ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION & THESE PERSONNEL WILL TREAT THIS INFORMATION AS CONFIDENTIAL.
AFTER A BILLING OR SHIPPING ORDER, YOUR PERSONAL BILLING, SHIPPING & CREDIT CARD DETAILS WILL NOT BE STORED ON OUR SERVERS.
DESPITE THESE PRECAUTIONS, WE CANNOT GUARANTEE THAT ANY & ALL UNAUTHORISED ACCESS TO YOUR PERSONAL IDENTIFIABLE INFORMATION WILL BE PREVENTED.
ACCESS TO INFORMATION
IF YOU WANT TO ACCESS, REVIEW, CORRECT, OR UPDATE YOUR PERSONAL IDENTIFIABLE INFORMATION, YOU MAY CONTACT US AT THE SURF MEAL CO WITH THE SUBJECT BEING ‘PRIVACY’. IN YOUR REQUEST, PLEASE INCLUDE YOUR FULL NAME, E-MAIL ADDRESS, MAILING ADDRESS, & TELEPHONE NUMBER & STATE CLEARLY WHAT INFORMATION YOU WOULD LIKE TO ACCESS, REVIEW, CORRECT, OR UPDATE. WE WILL RESPOND TO YOUR REQUEST AS SOON AS REASONABLY PRACTICABLE.
WE MAY NOT GRANT ACCESS TO YOUR PERSONAL IDENTIFIABLE INFORMATION FOR THE FOLLOWING REASONS:
o DOING SO WOULD HAVE AN UNREASONABLE IMPACT ON THE PRIVACY OF OTHERS,
o IF THE REQUEST FOR ACCESS IS FRIVOLOUS OR VEXATIOUS, &/OR
o FOR LEGAL REASONS.
IF ACCESS IS DENIED, THE SURF MEAL CO WILL PROVIDE THE REASONS FOR SUCH DECISIONS.
DATA MOVEMENT
AT TIMES, PERSONAL IDENTIFIABLE INFORMATION COLLECTED FROM OUR WEBSITES MAY BE TRANSFERRED BETWEEN OUR OFFICES OR DATA STORAGE FACILITIES LOCATED IN AUSTRALIA OR INTERNATIONALLY. OUR WEBSITES ARE VIEWABLE & CAN BE HOSTED ANYWHERE IN THE WORLD. BY USING OUR WEBSITES, YOU VOLUNTARILY CONSENT TO THE TRANS-BORDER (INTERSTATE & INTERNATIONAL) TRANSFER & HOSTING OF INFORMATION.
THIRD PARTY WEBSITES, ADVERTISERS, & REPRESENTED BRANDS
THE SURF MEAL CO WEBSITES PROVIDE LINKS TO THIRD PARTY WEBSITES, ADVERTISERS, & REPRESENTED BRANDS. THESE WEBSITES ARE BEYOND OUR IMMEDIATE CONTROL. WE DO NOT ACCEPT ANY RESPONSIBILITY FOR THEIR ACTIVITIES, & WE ADVISE YOU TO VIEW THIRD PARTY WEBSITES, ADVERTISERS, & REPRESENTED BRANDS’ TERMS & CONDITIONS & PRIVACY POLICIES BEFORE USING THEIR WEBSITES & DISCLOSING INFORMATION.
CHILDREN’S PRIVACY PROTECTION
PROTECTING THE PRIVACY OF CHILDREN, ESPECIALLY IN AN ONLINE ENVIRONMENT IS VITAL TO THE SURF MEAL CO. OUR WEBSITES ARE NOT INTENDED FOR USERS UNDER SIXTEEN YEARS OF AGE. WE DO NOT KNOWINGLY COLLECT PERSONAL IDENTIFIABLE INFORMATION FROM USERS UNDER THE AGE OF SIXTEEN. USERS UNDER THE AGE OF SIXTEEN ARE PROHIBITED TO SUBMIT PERSONAL IDENTIFIABLE INFORMATION TO US, & FROM USING OUR SERVICES.
TERMS & CONDITIONS
PLEASE REFER TO OUR TERMS & CONDITIONS SECTION TO ESTABLISH USE, DISCLAIMERS, & LIMITATIONS OF LIABILITY FOR OUR WEBSITES.
COMPLAINTS
IF YOU BELIEVE WE HAVE BREACHED THE PRIVACY ACT OR OUR PRIVACY POLICY YOU MAY COMPLAIN TO US BY CONTACTING THE SURF MEAL CO. PLEASE INCUDE YOUR FULL NAME, E-MAIL ADDRESS, MAILING ADDRESS, PHONE NUMBER, & CLEARLY DESCRIBE YOUR COMPLAINT. WE WILL SHARE YOUR INFORMATION WITH THE RELEVANT PEOPLE & PARTIES WHO CAN ASSIST IN INVESTIGATING THE COMPLAINT, DETERMINE WHETHER A BREACH HAS OCCURRED & RESPOND TO THE COMPLAINT.
WE WILL TAKE ANY PRIVACY COMPLAINT SERIOUSLY. WE WILL RESPOND AS SOON AS REASONABLY PRACTICAL. WE WILL ADVISE YOU OF THE NEXT STEPS IN RESOLVING YOUR COMPLAINT.
IF YOU REMAIN DISSATISFIED, YOU CAN MAKE A FORMAL COMPLAINT WITH THE OFFICE OF AUSTRALIAN INFORMATION COMMISSIONER AT WWW.OAIC.GOV.AU.
CONTACT US
IF YOU HAVE ANY COMMENTS OR QUESTIONS REGARDING THE SURF MEAL CO’S WEBSITES PRIVACY POLICIES, PLEASE E-MAIL US AT ORDERS@SURFMEAL.COM.AU
THE SURF MEAL CO
ABN: 61 412 010 519